Frequently Asked Questions

We source our data from various sources and use advanced tools to enhance it. Some data is fetched in real-time, while more complex processes occur behind the scenes to provide you with the most accurate and detailed information. This ensures you get the best experience possible, so thank you for your patience during the initial load.

Our pictures and attributes come from multiple sources, including the community. Over time, data in your area will be enriched as users contribute. If you know of a playground near you, feel free to add its details and upload pictures to help grow the database. Community contributions make the platform better for everyone!

No, you need to create an account to browse playgrounds. Since this app thrives on community contributions, an account ensures that everyone can participate in adding and improving data. If you wish, your account can be deleted later.

After signing up, a verification code will be sent to your registered email. Here's how to verify: 1. Check your email inbox for the verification email. 2. Open the app and go to the Email Verification page. 3. Enter the code provided in the email. 4. Tap Verify to complete the process. Email verification is necessary to ensure your account is secure and to prevent misuse of the platform. If you accidentally leave the email verification page, you will be asked to verify your email the next time you log in.

No worries! If you leave the email verification page without completing the process, the app will prompt you to verify your email the next time you log in. Simply return to the verification page and enter the code sent to your email.

If you forget your password, follow these steps to reset it: 1. Go to the login screen and tap Forgot Password? 2. Enter your registered email address. 3. Check your email inbox for a password reset code. 4. Return to the app and enter the code on the password reset page. 5. Create a new password and confirm it. You can now log in with your new password.

Subscription management is handled differently on iOS and Android. You can access the appropriate store's cancellation process directly from your profile page. Here's how: On iOS: Go to Settings > Your Name > Subscriptions, find the app, and cancel your subscription. On Android: Open the Google Play Store, tap your profile picture > Payments & Subscriptions > Subscriptions, find the app, and cancel your subscription.

Your subscription is tied to the account and app store you originally used to subscribe. If you subscribed through the Android Play Store, you'll need to cancel there. For more information, see the section on multi-platform subscriptions.

Yes! Your subscription is tied to your account and works across both platforms. However, it is administered by the app store you used to sign up. If you switch between iOS and Android, you might want to cancel your subscription on the old platform and re-subscribe on the new one for ease of management, though this isn't strictly necessary.

You will still be able to manage your subscritpion using each app store's process. However you wont get the benefit of premium across all devices on your account. You can always cancel your subscription and re subscribe when logged into your account.

Thanks for catching that! You can add a new playground to our database to help the community. Here's how: 1. Open the app 2. From the map page, use the menu in the top right corner to tap Add Playground. 3. Enter the playground's name, location, and any known attributes. 4. The app will try to find the nearest address to its location. If it doesn't find the right one, you can enter the address manually. 5. Upload a photo if possible to make it easier for others to recognize. 6. Save your submission!

If you see an incorrect location, please report it using the Playground Report function: 1. Go to the playground's page. 2. From the menu in the top right corner, tap Not a Playground. 3. This will start the peer review process Once verified by a community member, the location will be removed from the app.

We take inappropriate content seriously. If you spot an unsuitable photo: 1. Open the photo in full screen mode. 2. Tap the Report button on the photo. 3. Select the reason (e.g., inappropriate content) and submit. The photo will be reviewed and removed if it violates our guidelines.

To find playgrounds, use the search bar at the top of the app: 1. Enter the playground name or address to locate specific playgrounds. 2. To search by features, tap the Filters icon and select attributes like accessibility, equipment, or amenities. 3. Premium users can combine multiple search criteria, such as name, features, and location, for more refined results. Note: Free users can only apply one search criterion at a time, while premium users can unlock advanced filtering.

Playground rankings are based on the average star ratings given by users.

When you make an edit, the playground or attribute is set to Pending Review. Other users will have the opportunity to review your changes and either accept or reject them. The system ensures fairness by preventing you from approving your own changes. Once enough approvals are received, the change will be applied. If a majority of users reject the edit, it will not be implemented. This community-driven process helps maintain accurate, high-quality data for everyone.